The helpdesk is open daily from 8:00 to 15:30 GMT+1 and may be contacted by the following means:

 › Phone: (+45) 88 160 160

 › Email: Royal Academy helpdesk or other customers

 › Personal inquiry at the helpdesk in Skovgaardsgade

In order to help you, we may request to log on to your screen. If this is the case, you will be asked to click on the link below and activate our remote support software on your computer.

Please note that no software will be installed on your computer, and that we will only be able to connect with your express permission (you have to give us a randomly generated code prior to every connection).

Download remote support client for Microsoft Windows

Download remote support client for Apple Mac OsX